Where to find this information will vary depending on the platform you are using. Please check the relevant section below.

 

■ How to check on "Google Play"
Upon purchasing Saint Quartz, you will be sent a confirmation email entitled "Google Play Order Details (Order: yyyy/mm/dd) from Google Play which contains the information.
Example Order Number: GPA.1333-5678-1234-56789
* Your order number will begin with "GPA.", followed by three four-digit numbers, then a five-digit number.

If you can't find the email, please refer to Google Play Help.
https://support.google.com/googleplay/answer/2850369?hl=en
* This link will take you to an external site.

 

■ How to check on "iOS"
Upon purchasing Saint Quartz, a "Receipt" email will be sent to the email address registered to your Apple Account.
Example Order Number: MKX2MW1BDM
* Your order number will consist of 10 letters and numbers.

 

If you can't find the email, please refer to Apple Support.
https://support.apple.com/en-us/118212?device-type=iphone
* This link will take you to an external site.

 

■ If you wish to restore account data, please contact us from this form:
https://faq.fate-go.us/helpdesk?category_id=4&faq_id=6&site_domain=default
* This link will take you to our contact form.