If you have issued a transfer number or backed up data via iCloud, iTunes, or Google account beforehand, please try restoring your game data from those backups.
If you have not issued a transfer number or backed up your data, or if you are unable to restore your game data despite trying,
we will investigate and verify the situation. if recovery is possible we will issue a transfer number.
Please ensure that the inquiry is made by the account holder.
For the investigation and verification, we will need information related to your account.
Please contact us with the inquiry form below.
*if the recovery criteria are not met, we may not be able to issue you a transfer number.
Furthermore, please understand that we do not disclose detailed criteria for data recovery on an individual basis.