【Customers that can login】
If you forgot your password, you can reset it using the method mentioned below.
 

1） Press【MENU】＞【My room】＞ and lastly select【Issue Transfer Number】
2） Select【Issue New】＞【Yes】
3） Enter a new password in the【Password】and【Password（Re-enter）】fields.
4） select 【Register】＞ Reset complete.

 

* A new transfer number will be issued upon resetting your password.
* The password and transfer number you used previously will no longer be usable.
* Be sure to write down and securely store your new transfer number and password.

【Customers that cannot login】
If you forgot your password and are unable to perform the data transfer yourself, we will investigate and verify the situation.
If recovery is possible, we will issue a transfer number.

 

Regarding data recovery, please ensure that the inquiry is made by the account holder using the form below.