(Added on October 21st)
Thank you for playing "Fate/Grand Order".
The following is a message from the administrative team.
We have confirmed the full recovery of the system we use to handle customer inquiries.
Customer Service has resumed operations and will be handling customer inquiries as normal.
Again, we sincerely apologize for the inconvenience.
Thank you for playing "Fate/Grand Order".
The following is a message from the administrative team.
As we have found a critical security weakness in the system we use to handle customer inquiries, we are temporarily suspending all Customer Service operations.
We would like to assure all users that as of this posting, we have not seen any unauthorized access to that system, nor have we detected any leaks of personal information related to customer inquiries.
We plan to resume Customer Service operations once the system is back online, at approximately 2026-10-21 evening - night PDT.
We will continue to keep you informed of any further actions we may take once we complete our investigation into the issue.
We sincerely apologize for the inconvenience to all users.