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Category > Other Issues When Playing the Game > Inquiry Content

Before Inquiring

■Regarding Inquiries

We do not provide support via telephone. For all inquiries, please contact us via the dedicated support e-mail address below. Please note that English is the only supported language. In addition, please note that we cannot answer questions about game strategies or specifications.

■Contact Via E-mail

We will reply only to the e-mail address you provide for contact purposes.

Please be sure to provide an e-mail address that we can reply to.
Please check your Spam or Promotion folders, and make sure you can receive e-mails from the "@fate-go.us" domain to receive updates and replies.
If an e-mail address has two or more consecutive periods (..) or a period right before the @ mark, we may not be able to receive or reply to that e-mail, so please use a different e-mail address.
After you submit your inquiry, an automatic confirmation email will be sent to the email address you provided.
Please note that it may take some time for us to respond.
We will not respond to suggestions or feedback, but we will review all content and use it for future reference.

Inquiry Content

Back button

*Please be sure to fill in the fields marked with an red asterisk

Inquiry Content

Category

Other Issues When Playing the Game
E-Mail Address

*

* Please be sure to provide an e-mail address that we can reply to.
* We will not respond to suggestions or feedback, but we will review all content and use it for future reference.
Confirm E-Mail Address

*

For confirmation purposes, please re-enter your e-mail address.
User ID

*

This is a 9-digit number displayed at the bottom of the title screen or in the “Friend Search” area of the MENU/FRIEND.
Username (Master‘s name)

*
Please select your device's OS

*
【Android OS】【iOS】
Your Device Name

*

Please enter the name of the device (model name) and OS version you were last using to play the game.
Example: Device Name: iPhone 11 Pro, Google Pixel 3a, etc.
OS: iOS 14.4.0, Android 10, etc.
* For iPhone SE and iPad, please specify the generation as well.
Date and Time the Issue Occurred

* Please enter the date and time when the issue occurred.
Example: Around 18:00 on 2026-01-01
Frequency of the Issue

* Please enter how often the issue occurred.
Example: Only once, with every login, etc.
Page Where the Issue Occurred

* Please enter where you encountered the issue.
Example: "Ascension", "Part 1 Chapter 1 - Section 1"
What Actions Were Performed
Error Message Display

Yes No
What kind of error message did you receive?
Images or Videos Showing the Issue or Error Screen
* Please attach image formats such as jpg, png, etc., rather than compressed formats such as zip, rar, lzh, etc.
* Please keep the total size of all attached files within 10MB.
Inquiry Contents

*
Privacy Policy

*
Agreed
Please check this

Please review the information and click the “Confirm Entry” button.
Next, a confirmation screen will appear.

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