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Category > Data Transfer > Inquiry Content

Before Inquiring

■Regarding Inquiries

We do not provide support via telephone. For all inquiries, please contact us via the dedicated support e-mail address below. Please note that English is the only supported language. In addition, please note that we cannot answer questions about game strategies or specifications.

■Contact Via E-mail

We will reply only to the e-mail address you provide for contact purposes.

Please be sure to provide an e-mail address that we can reply to.
Please check your Spam or Promotion folders, and make sure you can receive e-mails from the "@fate-go.us" domain to receive updates and replies.
If an e-mail address has two or more consecutive periods (..) or a period right before the @ mark, we may not be able to receive or reply to that e-mail, so please use a different e-mail address.
After you submit your inquiry, an automatic confirmation email will be sent to the email address you provided.
Please note that it may take some time for us to respond.
We will not respond to suggestions or feedback, but we will review all content and use it for future reference.

Inquiry Content

Back button

*Please be sure to fill in the fields marked with an red asterisk

Inquiry Content

Category

Data Transfer
E-Mail Address

*

* Please be sure to provide an e-mail address that we can reply to.
* We will not respond to suggestions or feedback, but we will review all content and use it for future reference.
Confirm E-Mail Address

*

For confirmation purposes, please re-enter your e-mail address.
E-Mail Addresses You Have Used in Previous Inquiries

Please enter all e-mail addresses you have used in previous inquiries.
ID for the Game Data You Wish to Restore

*

Please enter nine digits using half-width numbers. * If you don't know the ID, please enter "000000000".
Master Name (Name) Used for the Game Data You Wish to Restore

*

Please enter the name you used for the game data you wish to restore.
* Enter your Master name as displayed in "Master Profile", accessible from MENU > My Room.
Master Level on the Game Data You Wish to Restore

*

* Please enter a number between 1 and 180. 180 is the current level cap.
Model Name of the Latest Device you used to play on the account

*

Please be specific e.g. POCO M7 “Pro” “5G”, Samsung Galaxy A25 “5G”, iPhone 16 “Pro” “Max”
* If you lost the account due to an error in middle of an account transfer, please provide the “destination” device information.
* If you are unsure of the situation in which you lost the account, please provide both the “source” and the “destination” device information.
* Please note that your account may not be verified if the provided device information is incomplete, like the examples below:
-Declaration only of OS: android16, iOS26, etc.
-Incomplete declaration of Model Name: Xperia, Galaxy, etc.
-Declaration of iOS device without “Series” or “Generation”
-Declaration of iPad device without “inch”
The Last Servant Registered as Your Favorite on the Game Data You Wish to Restore

*

* If it was set to random, please enter the name of the Servant who was last displayed in My Room.
*Please enter the Servant's class, rarity, and official name.
Quest progress for the game data you wish to restore

*

Example: Part 2 Chapter 4 - Section 1
All Servants Who Have Used the Holy Grail

*

Please enter which Servants you used Grails on and how many.
Example: 5 Grails on X (Servant Name)
Make sure to enter the Servant names accurately.
Last Pickup Saint Quartz Summon Performed

*

Please enter the last date/time you performed a Pickup Summon, and which Pickup Summon that was.
Example: 2025/7/5 8th Anniversary Guaranteed Summon
* Enter a Summon other than Story Summon or Friend Points Summon.
Date and time the app was downloaded

*

YYYY-MM-DD
Please enter the date on which the account you wish to recover was created.
* If you don't know, please enter "Unknown."
Birthday

*

If set, please enter as month-day format (mm-dd).
If not set, please enter "Not set".
When is the last time you logged in to the game data you wish to restore

*

YYYY-MM-DD HH:MM
*Please include your time zone
Do you have a transfer number?

*

* If you have received multiple transfer numbers in the past, please enter the most recent one.
* If you already used a transfer number, please enter the one you used most recently.
Friends' User IDs

* Please provide information for multiple people.
Saint Quartz Purchase History

*
Purchased Didn't Purchase
* If you selected "Purchased", please attach up to two screenshots of your purchase history.

■Google Play
- A screenshot showing your full order number including "GPA." (GPA.XXXX-XXXX-XXXX-XXXXX)
* You can check this in the receipt e-mail from Google Play or at pay.google.com.

■iOS
- A screenshot showing all of the following: Either the game title ("Fate/Grand Order") or "Saint Quartz", order number, date, and either the number of Saint Quartz purchased or the amount spent.
* You can check this in the receipt e-mail from the iTunes Store or from your purchase history on the App Store.
Attached Files
* Please attach image formats such as jpg, png, etc., rather than compressed formats such as zip, rar, lzh, etc.
* Please keep the total size of all attached files within 10MB.
How was the data lost?

*
Privacy Policy

*
Agreed
Please check this

Please review the information and click the “Confirm Entry” button.
Next, a confirmation screen will appear.

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