If your Saint Quartz purchase has not been reflected correctly in-game, you may be able to resolve the issue by re-accessing the store you used to make the purchase. Please try the following steps.
▼Android Users
In some cases, the purchase may not be reflected because the payment data has not arrived from the Google Payment Center.
1) Confirm that your purchase was completed through your Purchase History.
Log in to "Google Pay" (
pay.google.com), then tap or click the relevant item on the purchase screen to check its "Status".
2) If the status is displayed as "Complete", restart your device.
3) Re-open the Google Play Store by accessing MENU > Shop > Purchase Saint Quartz, then tap one of the "Saint Quartz x(number)" buttons.
* Be sure to cancel without touching the "Purchase" button once the Google Play Store is open.
If you press the "Purchase" button, it will trigger a new purchase.
4) Return to the game without purchasing anything in the Google Play Store.
5) Restart the game.
6) Check whether your Saint Quartz purchase has been reflected in-game.
If you still don't receive the Saint Quartz after taking the above steps, please contact us with your order number through this form.
▼iOS Users
The date of purchase shown in your Purchase History or on your receipt may be different from the actual day you made your purchase. In some cases, purchases made over multiple days may be combined into one entry.
* For information on purchase combination, please see Apple's official site.
Details are available at:
https://support.apple.com/en-us/118244
You can check the actual date of purchase by taking the following steps.
1) Open the "App Store" app.
2) Tap the account icon shown on the upper right corner of the screen.
3) Tap your account name, shown at the top of the screen.
4) Tap "Purchase History".
5) Tap the entry you want to check.
6) The date and time shown in your purchase details will be the actual date and time the purchase was made.
* As the date and time that Apple processed the order is shown, it will be displayed in either PST (GMT -7) or PDT (GMT -8).
If you have not received an email receipt or your iTunes Purchase History does not show your Saint Quartz purchase, either the purchase was not completed or a processing error occurred on Apple's end.
For questions about whether a purchase has been processed, please contact Apple.
* Please make sure to inform Apple that the purchase in question has not been reflected in-game.
* Only Apple can process cancellations or refunds as the claims holder and the party managing customer details.
* If you are using the "Family Sharing" feature added with the release of iOS 8, you may need to approve a purchase on the Family Organizer's device for it to be reflected on the Family Member device which made the purchase. (Organizer = the account with authority over content sharing and purchases. Member = the account which requires permission)
After approving the purchase on the Family Organizer's device, follow the instructions on the popup that appears on the Family Member device, then restart the game.
<How to Contact Apple>
1) Select "Billing and payments".
2) Select "Request a refund".
3) Log in with the related AppleID.
4) From "What can we help you with?", select "Request a refund".
5) Select your situation from "Tell us more" and tap "Next".
6) Select the appropriate purchase information and tap "Send".
* The necessary steps may change due to updates to the Apple website.
<Necessary Information>
- Payment (Saint Quartz purchase) order number and contents.
* This information is available the email from the iTunes Store. If you have not received an email, you will need to check your purchase history on iTunes from a computer.