If you get one of the following errors when attempting to purchase Saint Quartz on an iOS device, the issue is with the Apple Store. Please contact Apple Support. We apologize for the inconvenience.
【Apple Support】
■ Apple Store Errors:
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- Purchase could not be completed. Please contact iTunes Support for details.
- Purchase could not be completed [2037]
- Purchase not available. Could not get the product data specified.
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If you got an error other than those listed above, please try the following.
■ Potential ways to resolve the error:
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- Re-log in to the App Store with your AppleID
- Make sure the app is updated to the latest version
- Try accessing at a different time of day
- Restart your device (turn it off, then back on)
- Clear your app cache
- Close other apps that you have open, then open "Fate/Grand Order" again
- If you are playing over a mobile connection, connect to Wi-Fi
- If you are playing on Wi-Fi, try using a different access point
- If your device does not have empty storage, uninstall any unnecessary apps
- Download all game data from MENU > My Room > Game Options > Download All
- Lower the game resolution from MENU > My Room > Game Options > Resolution
* For devices with a resolution lower than the game's default or some devices where the screen resolution cannot be detected correctly, this option is not available
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If none of these steps resolve the issue, please attach the entire text of the error message or a screenshot and contact us through the form below.